CLEAN : Milk delivery companies see jump in demand during lockdown

The transcript discusses the gratitude expressed by customers through handwritten cards, highlighting the busy times and the commitment to providing excellent service. It mentions the rediscovery of milkman services by both existing and new customers, especially the elderly and vulnerable. The company is managing customer capacity by focusing on existing customers and gradually expanding to new ones, with plans to increase capacity during the pandemic.

What is the significance of handwritten cards mentioned in the text?

In what ways are new customers being managed during this time?