VOICED : 200 turistas mexicanos varados en Madrid por Aeromexico

Around 200 Mexican travelers have been stranded at Madrid airport for two weeks, waiting to fly home with Aeroméxico. Many bought discounted tickets through a promotion or resale, which are subject to availability. Due to high demand, they cannot board flights. Passengers are frustrated with the lack of support from the airline. Aeroméxico suggests buying regular-priced tickets, which are costly. The Mexican Consulate in Madrid is assisting with food but no immediate travel solution is available. Aeroméxico reminds that such tickets come with travel risks and no responsibility for resale purchases.

Why are the Mexican travelers stranded at the Madrid airport?

• They missed their flight.

• Their tickets are subject to space availability.

• The airport is closed due to weather conditions.

• They lost their passports.

What is one of the main complaints of the passengers?

• The food at the airport is too expensive.

• There is no entertainment at the airport.

• The airline is not providing enough support.

• Their luggage was lost.

What did the passengers expect regarding their waiting time?

• They expected to wait for a month.

• They expected to wait for a maximum of three days.

• They expected to fly immediately.

• They expected to wait for a week.

What alternative does Aeroméxico offer to the stranded passengers?

• Purchasing a regular-priced ticket.

• A free hotel stay.

• A free meal voucher.

• A refund for their tickets.

What assistance is the Mexican Consulate in Madrid providing?

• Free flights back to Mexico.

• Help with purchasing food.

• Accommodation at a local hotel.

• Legal assistance for ticket refunds.