Relationship Management Theory

The video discusses principles of organizational excellence, emphasizing managing ambiguity, action bias, customer focus, autonomy, and entrepreneurship. It highlights the importance of productivity through people, management's hands-on involvement, and maintaining a simple organizational structure with a balance of loose and tight properties.

What is the first principle mentioned regarding managing ambiguity and paradox?

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Why is it important for managers to have a bias for action?

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How should managers approach customer interactions according to the text?

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What role does autonomy and entrepreneurship play in organizations?

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What is meant by 'sticking to the knitting' in the context of management?

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