Prince Charles talks with Samaritans volunteers

The video discusses the role of volunteers, highlighting Kathy, Leah, and Rose. It emphasizes the supportive, family-like environment of the team. The video also covers handling long and sensitive calls, including techniques for managing and concluding them effectively.

What does the text imply about the duration of calls and the willingness to listen?

What is the significance of being there for someone in distress as described in the text?