Nardelli on Home Depot's 'Secret Sauce' to Resist Amazon

The video discusses the importance of innovation in today's market, using GE and LG as examples. It highlights the challenges of resource allocation within GE and the impact of technological advancements. The resilience of Home Depot against Amazon's disruption is examined, emphasizing the importance of customer engagement and a strong business model. Home Depot's strategy to support contractors and maintain customer loyalty is also explored.

In what ways has Home Depot managed to remain resilient in the face of competition from Amazon?

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What role do associates play in enhancing the customer experience at Home Depot?

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