United CEO Calls Losses from Covid-19 'Heartbreaking' on So Many Fronts

The transcript discusses the CEO's successful turnaround of a company, leading to significant increases in market capitalization and stock price. The CEO had planned to step down, but the COVID-19 pandemic altered these plans. The industry, familiar with crises like 9/11, faced challenges despite financial preparedness. The company acted quickly to mitigate the pandemic's impact, but the losses were substantial.

What past events did the CEO reference to illustrate the company's preparedness for crises?

What actions did the company take in response to the potential impact of the COVID-19 pandemic?