Effective Communication: Understanding and Dealing with Aggressive and Passive Behaviors

Effective Communication: Understanding and Dealing with Aggressive and Passive Behaviors

Assessment

Interactive Video

Business

Professional Development

Hard

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The video tutorial discusses different communication styles, including verbal aggression, passive behavior, passive-aggressive behavior, sarcasm, and assertive communication. It highlights the characteristics and impacts of each style, emphasizing the importance of assertive communication for effective conflict resolution. The tutorial provides practical tips for maintaining assertiveness, such as keeping a calm demeanor and addressing issues privately.

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2 questions

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1.

OPEN ENDED QUESTION

3 mins • 1 pt

Why is sarcasm considered a problem in communication?

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2.

OPEN ENDED QUESTION

3 mins • 1 pt

What strategies can be used to maintain a calm demeanor during difficult conversations?

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