CFOs of AT&T, Salesforce and Estée Lauder on Crisis Management

The transcript covers how major companies like AT&T, Estee Lauder, and Salesforce adapted to the pandemic. Estee Lauder shifted focus to skincare and online sales, while Salesforce thrived with remote work, achieving cost savings and increased revenue. AT&T made operational changes, focusing on remote services and reevaluating retail and real estate strategies. The discussion also highlights management lessons learned, emphasizing the importance of adaptability, employee well-being, and strategic alignment during crises.

In what ways did companies pivot their sales strategies to accommodate online shopping?

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How did companies utilize technology to enhance customer service during the pandemic?

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What are the anticipated changes in the real estate footprint of companies post-pandemic?

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What impact did the pandemic have on the makeup category, particularly lipstick sales?

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