Citigroup CEO at Davos: We're Writing the Next Chapter of Banking

The video discusses the early stages of digital transformation in banking, emphasizing changes in business models, customer interfaces, and service costs. It highlights the challenges of transitioning from analog to digital, particularly the need to move at the pace of customers. The speaker uses personal anecdotes to illustrate age-related differences in digital adoption. The video also stresses the importance of delivering experiences that match the best in other industries, like ride-hailing and retail, to meet customer expectations.

What is the speaker's perspective on the expectations of financial services in relation to other industries?

What caution does the speaker express regarding the pace of banking transformation?