How to Understand the Stages of Conflict

The video tutorial discusses the stages of conflict, from its rise to its peak, and the process of de-escalation. It identifies four main sources of conflict: needs, entitlement, fear, and respect. The concept of the 'conflict boomerang' is introduced, illustrating how conflict escalates and peaks. The video also highlights physical and behavioral indicators of emerging conflict, such as posture and gestures. Finally, it outlines a structured approach to de-escalating conflict, emphasizing engagement, rapport building, and collaborative resolution.

What are the four main sources of conflict mentioned in the text?

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Describe the stages of conflict as outlined in the video.

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What are some leading indicators that conflict is starting to emerge?

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What is the first step in the de-escalation process?

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How can one build rapport during a conflict situation?

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What criteria should be considered to resolve a conflict?

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What does it mean to make a commitment in resolving a conflict?

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