BOSNIA: BOSNIAN SERB REFUGEES UPDATE

The transcript consists of a brief apology followed by a greeting.

What emotions do you think are conveyed in the word 'Sorry'?

In what contexts might someone say 'Sorry'?

Discuss the significance of apologies in communication, referencing 'Sorry'.

How does the greeting 'Hello' set the tone for a conversation?

What are some possible responses to the greeting 'Hello'?