What role do transactional bots play in the context of Messenger?
Can Facebook Monetize Its Messaging Apps?
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Business, Information Technology (IT), Architecture
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University
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Hard
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The transcript discusses the untapped potential of messaging apps like Messenger and WhatsApp, which have not yet been monetized like Facebook. These platforms offer significant opportunities for business-customer engagement, as seen with companies like Sprint and Hyatt Hotels using Messenger for customer service. The future potential of these billion-user platforms is exciting, with early developments like transactional bots indicating the beginning of their monetization journey.
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Why is the current state of monetization for these messaging platforms considered exciting?
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