AWS Tutorial AWS Solutions Architect and SysOps Administrator - How to Raise Support Ticket with AWS?

This lecture explains how to raise a support ticket with AWS. It covers accessing the AWS Management Console, selecting the appropriate support plan, and creating a support case. The video details the different AWS support plans—Basic, Developer, Business, and Enterprise—and guides on choosing the optimal plan based on business needs. It also explains how to categorize support cases, whether they are account and billing related, service limit increase requests, or technical support issues. The lecture concludes with a note on the limitations of the Basic support plan and the benefits of higher-tier plans.

What information do you need to provide when raising a technical support ticket?

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What limitations do you face with a Basic support plan in AWS?

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