At Your Service

The transcript discusses the importance of graciousness and hospitality in business, particularly in the restaurant industry. It highlights how small gestures can have a significant impact and explores the concept of scaling graciousness through systems and intention. The 95/5 rule is introduced, emphasizing the balance between managing business and creating memorable experiences. The discussion also covers maintaining energy and engagement, the role of generosity, and the significance of hospitality. The Welcome Conference is mentioned as a platform for promoting hospitality, followed by a Q&A session addressing practical applications.

What role does Will believe generosity plays in hospitality?

How does Will's personal background influence his approach to hospitality?

What is the purpose of The Welcome Conference as described by Will?

In what ways does Will suggest that a team can be inspired during pre-service meetings?