At Your Service

At Your Service

Assessment

Interactive Video

Business

University

Hard

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The transcript discusses the importance of graciousness and hospitality in business, particularly in the restaurant industry. It highlights how small gestures can have a significant impact and explores the concept of scaling graciousness through systems and intention. The 95/5 rule is introduced, emphasizing the balance between managing business and creating memorable experiences. The discussion also covers maintaining energy and engagement, the role of generosity, and the significance of hospitality. The Welcome Conference is mentioned as a platform for promoting hospitality, followed by a Q&A session addressing practical applications.

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4 questions

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1.

OPEN ENDED QUESTION

3 mins • 1 pt

What role does Will believe generosity plays in hospitality?

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2.

OPEN ENDED QUESTION

3 mins • 1 pt

How does Will's personal background influence his approach to hospitality?

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3.

OPEN ENDED QUESTION

3 mins • 1 pt

What is the purpose of The Welcome Conference as described by Will?

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4.

OPEN ENDED QUESTION

3 mins • 1 pt

In what ways does Will suggest that a team can be inspired during pre-service meetings?

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