Workplace Communication Skills: Monologue or Dialogue?

The video discusses the impact of communication styles on leadership. It contrasts monologue, a one-way communication style, with dialogue, a two-way interaction aimed at mutual understanding. The video also highlights how some skilled communicators use a monologue disguised as dialogue to influence others, particularly in sales contexts.

Why is it important to reach a mutual understanding in a dialogue?

In what ways can a skilled salesperson disguise a monologue as a dialogue?