LivePerson CEO on How AI, Bots Are Changing the Workforce

The video discusses the implementation and effectiveness of chatbots in customer service, highlighting collaborations with major brands like Vodafone and T-Mobile. It predicts a future where 80% of call center interactions are automated, transforming the role of human agents. The video emphasizes a shift in consumer preference from voice calls to messaging, driven by the convenience of platforms like WhatsApp and Facebook. This pivot is expected to significantly impact business communication strategies.

What percentage of conversations does the speaker believe will be automated in the future?

What transformation does the speaker foresee for businesses in relation to customer service?

What challenges do call center agents face according to the discussion?

What is the role of messaging in customer service as described in the text?

How do consumers prefer to interact with businesses according to the speaker?