The importance of active listening

The speaker shares their experience of moving to South Africa early in their career, taking on a senior role at Cadbury's. They discuss the challenges faced and the importance of listening and planning in adapting to a new environment. The speaker emphasizes understanding the market and consumer environment, particularly in the context of launching new products. They highlight the significance of active listening and cultural integration in succeeding in new roles, drawing from their recent experience in the kaftans business.

What was the net effect of the speaker's experiences in South Africa on their leadership skills?

In what ways did the speaker believe active listening contributed to their effectiveness in the new organization?