Month of rail chaos begins with first 48-hour strike, as nursing walkout looms

The speaker addresses the disruption caused and expresses belief that a settlement could have been reached earlier. An apology is extended, with hopes that people can adjust their plans. Assurance is given that efforts are ongoing to reach an agreement and end the dispute.

What assurances were given to the people affected by the disruption?

What is the ultimate goal mentioned in the text regarding the dispute?