Mitch Modell on Mission Statement, Core Values, and Surviving in Business

Mitchell Modell discusses the history and core values of Modell's Sporting Goods, emphasizing the importance of listening, respecting, and responding to customers, associates, and vendors. A transformative event in 1985 led to a business overhaul, guided by customer feedback. The company implements a 48-hour policy for problem resolution and focuses on community engagement and customer service. Modell's differentiates itself from competitors by being a community-centric store and offering unique private label products.

What changes did Modell's make to their business as a result of listening to their customers?

What does Mitchell Modell believe is essential for a business to survive?

How does Modell's ensure that their associates are trained to meet customer needs?

What was the impact of the Undercover Boss experience on Mitchell Modell?