What are Conflict and Conflict Management?

The video tutorial discusses the concepts of conflict and conflict management. It defines conflict as a situation where two or more parties assert their rights, potentially restricting others. The tutorial highlights that conflict can be both positive, leading to growth and creativity, and negative, causing stress and damaging relationships. Effective conflict management aims to transform conflict into negotiation, seeking a win-win outcome where all parties benefit. The tutorial emphasizes the importance of managing conflict, especially for those in leadership roles, to ensure productivity and positive relationships.

What is the definition of conflict as described in the text?

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How can conflict be transformed into negotiation according to the text?

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What are the potential positive outcomes of conflict mentioned in the text?

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What are the three possible outcomes from a conflict as outlined in the text?

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What does a 'win-win' situation entail in the context of conflict resolution?

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