Kenneth Chenault: 9/11 Challenged Us at the Highest Level

The transcript discusses the leadership challenges faced by the CEO of American Express during the aftermath of the 9/11 tragedy. It highlights the initial response, the emotional impact on employees, and the strategic decisions made to maintain morale and company resilience. The CEO shares his leadership philosophy, emphasizing the importance of defining reality and giving hope. The narrative concludes with reflections on the outcomes and the test of leadership during this crisis.

What was the immediate impact of the September 11 tragedy on the organization?

How did the CEO communicate with employees after the tragedy?

What were the reasons behind the layoffs mentioned in the text?

What leadership maxim did the CEO reference from Napoleon?

In what ways did the organization emerge stronger after the crisis?