Be the swan swimming

The speaker shares their journey of studying hospitality as a fallback while figuring out their career path. They highlight the valuable skills gained, such as customer service and problem-solving, which have been beneficial in various jobs. The speaker uses a swimming analogy to emphasize maintaining a calm exterior while managing challenges, and how small gestures can positively impact others and oneself.

What motivated the speaker to pursue a career in hospitality?

How did the skills learned in hospitality help the speaker in their career?

What does the speaker mean by 'put on a face' in the context of customer service?

Explain the metaphor of 'swimming' used by the speaker.

In what ways can making someone's day nicer impact business dealings according to the speaker?