Most people will tell you the answer if you let them speak

The video discusses the concept of delighting customers in business compared to delighting patients in healthcare. The speaker, a doctor, emphasizes the importance of listening to patients to make them feel heard and understood. This approach can also be applied in business settings, where allowing people to speak without interruption can reveal valuable insights.

What does the speaker believe is the most important aspect of being a doctor?

How does the speaker describe the experience of a patient sharing their story?

What does the speaker imply about the importance of making patients feel listened to?

What lesson does the speaker suggest for people who are not doctors regarding communication?

In what way does the speaker suggest that listening can be beneficial in business interactions?