KLM CEO on Being Named Best for On-Time Performance

The video discusses the best and worst airlines in terms of on-time performance, highlighting KLM as the top performer according to Flightstats. The CEO of KLM, Peter Albers, shares insights into how the airline maintains low delay rates through dedicated staff, effective tools, and processes. The importance of on-time performance for customer satisfaction and operational reliability is emphasized, especially for passengers with tight schedules and those from countries with significant connecting travel.

What recognition did KLM receive from Flightstats?

Why is reliable operation particularly important for KLM?