Stock Shots John Lewis Click & Collect Service

Stock Shots John Lewis Click & Collect Service

Assessment

Interactive Video

Other

University

Hard

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The video tutorial demonstrates the process of handling customer receipts, verifying receipt numbers, and interacting with customers post-transaction. It concludes with final greetings and closing statements.

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5 questions

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1.

OPEN ENDED QUESTION

3 mins • 1 pt

What should you do after pulling off the receipt?

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OFF

2.

OPEN ENDED QUESTION

3 mins • 1 pt

What numbers need to be checked for accuracy?

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OFF

3.

OPEN ENDED QUESTION

3 mins • 1 pt

What do you say to the customer at the end of the interaction?

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OFF

4.

OPEN ENDED QUESTION

3 mins • 1 pt

What should you do if a mistake is made?

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OFF

5.

OPEN ENDED QUESTION

3 mins • 1 pt

How do you greet Mr. Lewis during the interaction?

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OFF