History Will Show the Pandemic Fundamentally Changed Shopping: ICSC President

The video discusses how the pandemic accelerated the convergence of e-commerce and physical retail, highlighting the importance of digital platforms for retailers. It suggests that the future of shopping will involve a blend of both worlds, fundamentally changing consumer behavior. Additionally, it emphasizes the importance of treating others with kindness and respect in both personal and professional interactions.

In what ways does the speaker suggest we should treat people in our personal and professional lives?

What lesson does the speaker emphasize regarding kindness and interactions with others?