A.T. Kearney Partner's Michael Brown Gives His Outlook For Retail in 2020

The video discusses consumer spending trends, highlighting the challenges faced by legacy retailers in adapting to new shopping behaviors. It explores market fragmentation due to digital startups and emphasizes the importance of an omnichannel strategy. The transition of digital brands to physical stores is examined, along with the cost challenges of return programs. The video also covers grocery store competition and the trend of store closures and openings, stressing the need for retailers to become platforms offering more than just products.

What challenges do retailers face with return programs and customer service experiences?

How are grocery stores adapting to changing consumer food preferences?

What trends are expected in brick-and-mortar store closures in the coming years?