Mass vaccine centre opens in Birmingham

The speaker discusses receiving a letter and their subsequent experience with a medical procedure in Kingston. They express initial disappointment but are pleasantly surprised by the ease and professionalism encountered. The speaker, who is diabetic, mentions receiving injections without discomfort and appreciates the clear explanations provided. They feel more content and confident, no longer needing to be overly cautious in public spaces like supermarkets.

What was the speaker's reaction to the explanations provided during their treatment?

What changes did the speaker notice in their life over the last 12 months?