BofA CEO Moynihan: Customer Relationship Jobs Growing

The transcript discusses employment trends, highlighting a shift towards digitization and automation, which reduces back-office roles while increasing sales and relationship management positions. It emphasizes the importance of technology in improving efficiency and outlines the growth potential in various business sectors, including consumer banking and wealth management.

What changes in employment numbers were observed in the mortgage sector over the years?

How has technology impacted operational processes in the business?

What are the expected trends in sales personnel hiring in the future?

Discuss the significance of consumer banking in the overall business strategy.

What factors contribute to the growth of wealth management services?