Ombudsman

An ombudsman is a government official who investigates complaints against regulated organizations like banks or government entities. They act as mediators, identifying issues and facilitating negotiations without decision-making authority. Ombudsmen can make recommendations to regulatory bodies or courts, playing a crucial role in dispute resolution, especially in complex, regulated industries.

What distinguishes an ombudsman from a mediator in terms of authority?

Why is the role of an ombudsman considered important in heavily regulated industries?