AI Takes Over Philippines Back Office Jobs

The video discusses the impact of AI on the Business Process Outsourcing (BPO) industry, which currently accounts for 1.7 million jobs and 8% of the GDP in the Philippines. AI tools are expected to transform many human-led processes into human-machine collaborations, potentially displacing up to 300,000 contact center roles in the next five years. While this shift poses a risk to jobs, it also creates opportunities for new roles such as AI trainers, quality assurance, and auditing. Workers have the chance to upskill and transition into these emerging roles. The impact of AI is not limited to the Philippines but is a global phenomenon affecting workers worldwide.

What are some roles that will be needed as AI technology is integrated into BPO?

What is the global implication of AI technology on workers, according to the text?