Report: EU To Recommend Airlines Offer Vouchers For Canceled Flights

The EU Commission proposes a voucher system for customers who canceled flights due to COVID-19, aiming to balance the needs of cash-strapped airlines and passengers seeking refunds. Vouchers would match the original booking services, be valid for at least a year, and be protected against insolvency. Customers can still request refunds if vouchers remain unused. The Commission urges consumer agencies to promote voucher acceptance, with formal recommendations to be introduced soon.

What is the Commission encouraging consumer agencies to do?

When are the Commission's recommendations set to be formally introduced?