DBS, JPMorgan: Pandemic Accelerating Banks' Digitization

The transcript discusses the gradual shift towards digital engagement in banking, accelerated by COVID-19. It highlights the increase in digital tool usage among older demographics and identifies gaps in the bank's digital capabilities. The shift to remote work is seen as a game changer, with companies adapting to new flexible working arrangements. COVID-19 has acted as an accelerator for digital trends, prompting faster adaptation to external challenges. The future of business operations remains uncertain, with potential long-term changes influenced by the pandemic's duration.

What percentage of customers were engaging digitally in 2015, and how did that change by last year?

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How did the COVID-19 pandemic impact the use of digital tools among older individuals?

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What were some of the gaps identified in the bank's digital capabilities during the pandemic?

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What shift in company psychology regarding remote work was observed during the pandemic?

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What long-term changes in working arrangements are anticipated as a result of the pandemic?

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