Improving Your Business

The video tutorial focuses on continuous improvement in business through feedback from clients and employees. It highlights two main sources of feedback: clients who are passionate about the business and employees through team interactions and surveys. The 'Your Voice Survey' is an annual employee survey that gathers insights on job satisfaction and management. Additionally, exit interviews are conducted to understand reasons for employee departures and gather feedback for managerial improvement.

What new insight or understanding did you gain from this video?