Ryanair CEO apologises for mass cancellations

The transcript discusses Ryanair's recent customer service failures, focusing on flight cancellations and disruptions affecting thousands of passengers. The airline's CEO, Michael O'Leary, apologizes and attributes the issues to changes in pilot holiday schedules, while industry experts speculate on other possible causes. Despite the turmoil, Ryanair remains committed to its low-cost model and plans to continue operations without major changes in leadership.

What new insight or understanding did you gain from this video?