Forrester and Sam's Club discuss the Outlook for Digital Enterprises

The video discusses the implementation of curbside pickup at Sam's Club during the pandemic, highlighting the role of AI in optimizing slot availability and improving member satisfaction. The speaker outlines the challenges faced, such as labor distribution and productivity assumptions, and the solutions developed using a greedy algorithm. The project expanded rapidly, showing positive results and setting a precedent for future AI applications across various operations at Sam's Club. Industry insights emphasize the importance of digital readiness and transformation.

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