Confirming and Disconfirming Communication

The video tutorial discusses the concepts of confirming and disconfirming communication in small groups, based on BB and Masterson's book. It explains how disconfirming responses, such as interrupting or irrelevant responses, can create uncertainty and defensiveness, leading to ineffective group dynamics. Conversely, confirming responses, like direct acknowledgment and supportive feedback, foster trust and focus within the group. The tutorial emphasizes the importance of using confirming communication to enhance group effectiveness.

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