Can Yelp Reviews Help Improve Patient Care?

The video discusses the importance of patient satisfaction in healthcare, highlighting how it affects insurance payments and hospital ratings. It examines the use of HCAHPS surveys and online reviews like Yelp as measures of patient satisfaction. The video compares these data sources, noting that online reviews often cover additional criteria not included in traditional surveys. It also explores the relationship between hospital performance, market share, and patient choice, suggesting that patients tend to choose higher-performing hospitals when given the option. The video concludes by emphasizing the role of publicly available data in assessing healthcare quality.

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