The video introduces the BAR acronym, which stands for Behaviours, Awareness, and Responsibility, as a framework for effective performance feedback. It uses the iceberg analogy to explain that visible performance is driven by underlying factors like capabilities and motivations. The video emphasizes that feedback should be based on observable behaviours, provide specific and understandable awareness, and encourage responsibility for action. Feedback should be part of a continuous process, focusing on future improvements and positive reinforcement.

What new insight or understanding did you gain from this video?