Dow and Cars.com discuss What Should a Head of Experience Do

Dow and Cars.com discuss What Should a Head of Experience Do

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Interactive Video

Business

University

Hard

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The video discusses the evolving role of experience management in companies, highlighting strategies from Cars.com and Dow. It covers the importance of a Chief Experience Officer, the impact of the pandemic on digital strategies, and the need for executive buy-in. The discussion also touches on employee and customer engagement and the future of experience centers in a digital-first world.

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OPEN ENDED QUESTION

3 mins • 1 pt

What new insight or understanding did you gain from this video?

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