Quality Function Deployment & the House of Quality - Simplest Explanation Ever

This tutorial explores Quality Function Deployment (QFD), a customer-driven quality management process. It details the four-step QFD process, focusing on the House of Quality, a tool used to align product development with customer expectations. The tutorial provides a step-by-step guide to populating the House of Quality using a chocolate bar example, highlighting the importance of customer requirements, competitive assessment, and product attributes. It concludes with the benefits of QFD, emphasizing resource allocation and cross-functional collaboration.

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