The first hundred days

The speaker recounts rejoining Fitch in 2004 at the request of Martin Sorrell, despite having left the company in 1994 and being in competition. Upon rejoining, Fitch was struggling, and the speaker requested 100 days to understand the company, visiting all offices and engaging with staff. This involved taking photos with staff, learning their names, and displaying these photos in offices to show commitment to understanding the business. The speaker stresses the importance of listening and learning before taking action in a new role.

What new insight or understanding did you gain from this video?