What is Empathic Negotiation? - Negotiation Tools

The video tutorial discusses five steps to enhance empathic negotiation. It emphasizes the importance of listening and using silence to gather information. Conveying understanding by using the speaker's keywords is crucial. Thoughtful responses should acknowledge the speaker's perspective. Labeling your next step prepares the listener for your point. Finally, making your point effectively while maintaining empathy ensures smoother negotiations and mutual understanding.

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