What is a Net Promoter Score (NPS)?

The video tutorial explains the concept of the Net Promoter Score (NPS), a metric used to measure stakeholder responses, and its application in project management. It discusses the origins of NPS, its adaptation for measuring stakeholder satisfaction, and provides a three-step process for calculating stakeholder satisfaction and the Net Promoter Score. The tutorial emphasizes the importance of adapting NPS to fit specific project needs and critically evaluating its use.

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