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McDonald's stops testing AI ordering as tech expands at other restaurants
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Computers, Business
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9th - 10th Grade
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Hard
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McDonald's tested a new technology in over 100 locations, achieving 85% accuracy. However, staff assistance was needed for one in five orders, leading to viral failures on TikTok. The company collaborated with IBM in 2021 to develop this technology and plans to revisit it in the future.
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