What's Next for YOU?

Terry May discusses Mesa's journey from a small service company to a Baldrige Award-winning organization. He emphasizes the importance of continuous improvement, learning, and maintaining a positive work environment. Terry shares lessons learned from the Baldrige process, including the value of realistic expectations, leadership, and leveraging external resources. He encourages organizations to start their improvement journey, highlighting the significance of sustainability and societal responsibility in today's economic environment.

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