What is the Customer Journey? And How to Visualize it

The video tutorial explains the concept of the customer journey, emphasizing its importance in marketing and sales. It discusses the stages of the customer journey, from awareness to advocacy, and highlights the significance of mapping these stages to understand customer experiences and improve marketing strategies. The tutorial also outlines different types of customer journeys and provides steps to effectively map them, focusing on addressing pain points and enhancing customer satisfaction to build loyalty.

What new insight or understanding did you gain from this video?

Evaluate responses using AI:

OFF