Phone Conversation Skills and Vocabulary

This video tutorial by Maddie from POC English teaches how to have a phone conversation in English. It covers essential vocabulary, such as 'dial', 'call', 'ring', 'pick up', and 'hang up'. The video also explains various functions and situations one might encounter during phone conversations, like answering, asking for someone, introducing oneself, and dealing with connection issues. An example conversation is provided to demonstrate the use of these phrases. Viewers are encouraged to watch the entire lesson and can receive a summary PDF by subscribing on the website.

What is the main focus of the lesson introduced by Maddie?

• Understanding English literature

• Writing emails in English

• Having a phone conversation in English

• Learning English grammar

What does the verb 'dial' mean in the context of phone conversations?

• To hang up the phone

• To enter a phone number

• To call someone

• To send a text message

Which of the following is NOT a synonym for 'to call someone'?

• To dial someone

• To ring someone

• To give someone a ring

• To phone someone

What should you say when answering a business phone call?

• Hello

• Hi, this is [Your Name]

• State your full name

• Good morning

How should you introduce yourself over the phone?

• I'm [Your Name]

• This is [Your Name]

• My name is [Your Name]

• You can call me [Your Name]

What phrase can you use to ask for someone's name politely?

• Who's this?

• May I know your name?

• Who are you?

• Who's calling, please?

What can you say if the person you want to speak to is not available?

• I'll call back later

• Please tell them I called

• All of the above

• Can I leave a message?

Which phrase is appropriate for asking someone to wait during a call?

• Don't go

• Stay there

• Please wait

• Hold on a moment

What should you say if you realize you've dialed the wrong number?

• Sorry, I think I've got the wrong number

• Please connect me to the right person

• Oops, wrong number

• Can I speak to someone else?

What does 'you're breaking up' mean in a phone conversation?

• The call is ending

• The phone is ringing

• The connection is poor

• The line is busy