Email Communication Best Practices

The video tutorial emphasizes the importance of netiquette in online coursework. It provides guidelines for addressing instructors, writing professional emails, and managing emotions in communication. The tutorial also covers email formatting, sign-offs, and the importance of respecting privacy and cultural differences. It advises on sharing personal and company information online, highlighting the permanence of online content. The video concludes with a reminder to maintain professionalism and offers additional resources.

Why is it important to present yourself well online during coursework?

• To gain extra credit

• To avoid getting banned from the course

• To ensure instructors and classmates perceive you positively

• To impress your friends

What is the recommended way to address an instructor with a PhD?

• As 'Dr.'

• By their nickname

• By their first name

• As 'Mr.' or 'Ms.'

What should you include in the subject line of an email to your instructor?

• The course number

• A joke

• Your favorite quote

• A random emoji

Which of the following should be avoided in professional emails?

• Formal greetings

• Slang and abbreviations

• Polite language

• Course references

Why should you proofread your emails before sending?

• To add more emojis

• To check for grammar and spelling mistakes

• To ensure they are funny

• To make them longer

What is a recommended font size for emails?

• 10pt

• 8pt

• 16pt

• 12pt or 14pt

What is a respectful way to conclude an email?

• With 'best regards' or 'sincerely'

• With a joke

• With a random quote

• With an emoji

What should you avoid using in emails to prevent offending your audience?

• Profanity

• Polite requests

• Course references

• Formal sign-offs

What does using all capital letters in an email typically indicate?

• Excitement

• Yelling or anger

• Happiness

• Confusion

What should you avoid doing when writing an email while upset?

• Add more negative language

• Save it and review later

• Send it immediately

• Ignore it