Perception Checking and Empathy

The video discusses perception checking, a tool to approach situations with empathy. It involves three steps: describing behavior neutrally, considering alternative explanations, and asking for clarification. This process helps avoid assumptions and improves interactions.

What is the initial reaction people often have when someone slams a door?

• They think the person is happy.

• They assume the door is broken.

• They think the person is angry with them.

• They believe the person is in a hurry.

What is the purpose of perception checking?

• To make quick judgments.

• To confirm your assumptions.

• To approach situations with empathy.

• To avoid all interactions.

What is the first step in the perception checking process?

• Describe the behavior.

• Consider alternatives.

• Make assumptions.

• Ask questions.

How should you describe the behavior you notice?

• With judgment.

• In an exaggerated manner.

• With assumptions.

• In a neutral way.

What should you avoid doing when you notice a behavior?

• Considering alternatives.

• Making assumptions.

• Describing it neutrally.

• Asking questions.

What is the second step in the perception checking process?

• Ignore the behavior.

• Ask for clarification.

• Consider alternative explanations.

• Describe the behavior.

Why is it important to consider alternative explanations?

• To confirm your initial thoughts.

• To find reasons unrelated to yourself.

• To avoid thinking about the situation.

• To make the situation more dramatic.

What is a potential reason someone might slam a door unintentionally?

• They are unaware of their strength.

• They are angry with you.

• The door is very light.

• They want to make a statement.

What mindset should you have when considering alternatives?

• Indifferent.

• Critical.

• Empathetic.

• Judgmental.

What is the final step in the perception checking process?

• Describe the behavior.

• Consider alternatives.

• Make assumptions.

• Ask for clarification.